Shipping Policy

Shipping Policy – ​​Heyvoun

At Heyvoun , we do everything we can to ensure your orders arrive quickly and safely.

1. Order processing

  • All orders are processed within 24-48 business hours after payment confirmation.

  • Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package in real time.

2. Delivery times

Our products are shipped directly from our partner warehouses (Europe and Asia), which allows us to offer a wide range of quality items.

  • Belgium & European Union : 7 to 15 working days on average

  • Rest of the world : 10 to 20 working days

These times may vary slightly depending on the product or periods of high activity (sales, holidays, promotions).

3. Delivery costs

  • Standard delivery is [free / paid – To be completed according to your decision] .

  • Any shipping costs are calculated and displayed before your order is confirmed.

4. Delivery delays or problems

Despite our best efforts, delays beyond our control (customs, carriers, health conditions, etc.) may occur.

  • In case of abnormal delay, please contact us at infosheyvoun@gmail.com and we will do what is necessary to track your package.

  • If a product is lost or damaged during transport, Heyvoun undertakes to reship the item or issue a refund according to our Returns and Refunds Policy .

5. Restrictions

  • We currently ship to [countries covered – e.g. Belgium, France, Luxembourg, Europe, North America, etc.]

  • If your country is not listed, please contact us before ordering.