General conditions of sale and use

General Conditions of Sale and Use (GCS/CGU) – Heyvoun

Article 1 – Legal notices

This site heyvoun.com is operated by:

  • Publisher : Heyvoun – Sole proprietorship registered in Belgium.

  • Company number: BE1005695802

  • Address: Belgium, Brussels

  • Email: infosheyvoun@gmail.com

  • Host: Shopify Inc.

Article 2 – Purpose

These conditions aim to define the terms of sale between Heyvoun and any consumer making a purchase on the site.

Article 3 – Products and services

  • The products offered are described and presented with the greatest possible accuracy.

  • The photographs are not contractual.

  • Heyvoun reserves the right to withdraw or modify any product without notice.

Article 4 – Price

  • Prices displayed are in euros including all taxes.

  • Delivery costs are indicated before validation of the order.

  • Heyvoun reserves the right to modify its prices at any time, but products are invoiced based on the price in effect at the time of the order.

Article 5 – Orders

  • Any order constitutes acceptance of these general conditions.

  • Heyvoun reserves the right to refuse any order in the event of a dispute with the customer.

Article 6 – Payment

  • Payments are secure and can be made by: credit card, PayPal, or any other method offered on the site.

  • The debit is made at the time of the order.

Article 7 – Delivery

  • Orders are shipped within [X business days] after confirmation.

  • Indicative delivery times: [X to X working days] depending on the destination.

  • In case of delay, the customer will be informed.

Article 8 – Right of withdrawal (EU)

  • In accordance with European law, the customer has 14 days from receipt of the product to exercise their right of withdrawal, without justification.

  • Return costs are the responsibility of the customer, unless there is an error on our part.

Article 9 – Returns and refunds

  • See [Returns and Refunds Policy].

  • Items must be returned in perfect condition, in their original packaging.

Article 10 – Responsibilities

  • Heyvoun cannot be held responsible for damages resulting from improper use of the purchased product.

  • Heyvoun cannot be held liable for any damage resulting from the use of the Internet network (intrusion, virus, interruption of service, etc.).

Article 11 – Intellectual property

All elements of the heyvoun.com site (texts, images, logos, graphic charter) are protected and remain the exclusive property of Heyvoun.

Article 12 – Personal data

Heyvoun collects and processes its customers' personal data in accordance with the Privacy Policy and the GDPR.

Article 13 – Applicable law

These general conditions are subject to Belgian law .
Any dispute will be subject to the exclusive jurisdiction of the Belgian courts.

Article 14 – Amendments

Heyvoun reserves the right to modify these conditions at any time.
The applicable conditions are those in force at the time of the order.

Article 15 – Contact

For any questions regarding the T&Cs/T&Cs, you can contact us at:
infosheyvoun@gmail.com.